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Frequently Asked Questions
 
What is your minimum order and what quantities can I order?
 
There is not a minimum quantity on any samples order. However it is advisable to order at least 10% more than you require to cover for any mistakes you might make. Your postal and/or insert printing charges are also minimised if you order your stationery collectively.
 
What is included in the order?
 
Envelopes are included as standard with all our stationery where required, for blank card orders we also include cut to size insert paper. The insert paper is usually matching with the card and is approximately 5mm smaller all round than the actual card.  The insert paper is the paper onto which you will print the details of the function, such as the date, time and place.
 
How can I do the insert printing myself?
 
If you have a standard computer printer which allows you to print down to a postcard size (almost every printer does) you should have no problems printing the inserts. Standard glue such as a Glue/Pritt stick will more than suffice on most card materials. Printing the inserts yourselves also gives you the option of personalising each invitation with the name of your guests, a service that we cannot supply.
 
Can you (ABC Publishers Ltd) do the insert printing for us and what are the costs?
 
Yes, if you require us to do your insert or over-printing onto your stationery, then please select Insert Text from the Insert Option dropdown menu. To view samples of wedding card inserts to get ideas, please click here. Or select the Cards Archive category from the menu.
 
How do we order from you?
 
You can order directly from our website or you can order by phone, fax, post or email you can even visit our show room from 9.00am till 6pm Monday to Friday and 10:00 am till 1:00 pm Saturday (appointments are not necessary, however, please phone us to let us know when you will be coming).
 
Ordering personalised stationery
 
Please type out the details of your wedding such as the date of the wedding the name of the bride and groom the venue etc. on the website. Alternatively, type out the details you require printed in a word processing software such as MS Word, attach it to an email and send it to sales@shadicards.com If you want to supply your own layout design or images, please ensure that all files/images you send to us are good quality and at least 300 dpi.
 
 
How long does the insert-printing process take? 
 
Once we receive your order for insert printing, we will arrange the layout to the appropriate size and font for your chosen card, add symbols you may have requested and then email, fax or post you a proof of the insert for your perusal. It is then your responsibility to check the proof and notify us of errors, your or ours, to ensure that the spellings, layout and the size of text is exactly to your requirement. Should you require any alterations at this stage please let us know and we will rectify it and email an amended version for your approval. This service is free of charge. Before proceeding with insert printing we will require a written confirmation from yourselves that all is satisfactory and ready to go to print. Once you have approved an artwork/insert layout and the job has been printed and then an error is spotted, you will be liable for the full charge of reprinting your invitations. So it is highly important that you check and double check your insert before giving us the go ahead. If you are within mainland UK, your order should be with you within 3/4 working days after receiving your artwork approval. For international orders, the timescales will of course vary between a week to 3 weeks, depending on which part of the world you are in.
 
I do not want to give my credit card details over the Internet can I pay by any other method?
 
For processing online payments we use World Pay, which is one of the most secure online payment methods available on the internet. The chances of your credit card details being misused are minimal. However you may also pay by giving your payment details over the telephone, by fax or by post. You can also send us cheques or pay by a bank transfer. We will of course require all payments to have cleared before we can send any goods out.
 
How do you send out the goods?
 
All samples of wedding cards are sent by UK Royal Mail postal service and usually take about 2-3 working days, all orders for large quantities of cards are sent by ANC couriers on a 48 hour delivery. So please ensure that you supply us with an address where someone will be available to receive and sign for the package. All international orders for samples are sent by Royal Mail or snail mail and all bulk orders are sent by FedEx. Consignment numbers can also be supplied for bulk orders so you can track your package online or by phoning the shipping company.
 
What if I have received damaged or incomplete goods?
 
If  you have received goods which are not complete, faulty or damaged in transit, then please contact us within 24 hours. Our couriers, nor us, will not accept any liability if the claim is made outside of the 24 hours. You are advised to check the goods before signing for the delivery. If you find that the goods are damaged please inform the driver immediately. We will do our utmost to rectify the situation.

Do you personalise envelopes?
 
Yes, we can. Printing charges for envelopes are the same as for printing other stationery. i.e. £15 set-up charges and 0.20 per sheet thereafter.
 
 
Can you please tell me more about your company?
 
Shadicards.com is the online domain name of ABC Publishers Ltd based in Birmingham, England UK. The business was started in 1997 whilst the website was uploaded in 2001, the company has steadily grown and now supplies wholesale as well as the retail sector. Most of our cards are manufactured within the UK, however we do also use other manufacturers. We have many customers throughout the world.
 
What  if a certain invitation we  have chosen is no longer in stock?
 
From time to time, products run out stock. In such circumstances, we will offer you another product similar to the one you have chosen. 
 
Can I see a sample of my card be for I order?
 
You can order a sample of the card you want by ordering it from our website. The physical sample ordered from the website will not be personalised with your details and will contain generic details to give you an idea what the final product will look like. Samples are sent out via normal post (Royal Mail) and typically take 3-4 days for delivery. Sometimes we may not have the exact sample in stock, in this case, we will send you a sample that closely resembles the product you have ordered.
 
What if I want to cancel my order before it is completed.
You may cancel the order before it is completed, however, we will need deduct the amount of money to cover the admin charges, depending on how far the order has progressed through the process.
  
Can you do printing in raised ink?
 
No.
 
Are you able to print in other languages?
 
We can only typeset in the English language. We can, however, print in any language but we do not have the ability to typeset.  We would require you to supply the text ready-typeset as you would like it and then we would scan the text to print your cards. Before going to print however, we would email you a copy to make sure it is all to your satisfaction.
 
Do you offer Discounts/deals
 
Depending on your quantity and the overall cost of your stationery, we can offer you a package deal.
 
Is VAT included in the prices shown on the Internet?
 
Yes, VAT has been included in the prices for the cards shown on our website